Processes end-customer personal dataWe handle it on your store's behalf and classify it as Restricted, our most sensitive data class.

What we store and why

Freshly Batch Inventory stores merchant product, inventory, batch/lot, and expiry data. Because lot traceability requires knowing which customer received which batch, it also stores merchant customer PII: customer names, emails, and the order details needed for lot tracking and recalls.

This is our highest-sensitivity app and is treated as Restricted data under our classification policy: it lives only in managed Postgres on AWS infrastructure (us-east-1), transits Redis job queues with short TTLs, and is never copied to laptops, shared dashboards, or third-party AI tools.

Data is retained while the merchant's subscription is active. Shopify's customers/redact and shop/redact webhooks are honored within 30 days; customers/data_request is fulfilled within 30 days; backups age out within 35 days.

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